Train to Attain Expert Status as a
Professional Presence,
Business Etiquette, and Protocol Facilitator 

Next Training Date:
February 17 to 22, 2019

An expert is a person who has been trained in a special skill or knowledge base.
A SME (Subject Matter Expert) is a specialist in a chosen subject matter.
We invite you to join of team of SMEs.


As a facilitator “trainee” you will learn to facilitate the delivery of the learning materials. Our targeted subject matter expert (SME) approach creates the foundation and framework to develop your knowledge base, ensuing your ability to impart the information to your team.


confusedWhat’s the difference between hard skills and soft skills?

  • Hard skills (e.g., technical knowledge and use of IT programs’ robotics installation) are needed for job qualification. Once you learn hard skills, you are responsible for keeping them updated.
  • Soft skills (e.g., building relationships with coworkers, being able to communicate effectively with all levels within an organization) are needed for effective communication. You need to refine and develop them as your career evolves.
  • It takes both! When you combine hard skills with soft skills you increase your value to employers.

According to a recent WSJ article, “Forty-nine percent of all terminations are attributed to deficient soft skills, which by a factor of 2x, is the number one reason workers are fired.” Our training is all about developing these soft skills so you can coach your team and build a better functioning workforce to meet new challenges and expectations.




The comprehensive Global Protocol® Academy curriculum is based on over 30 years of experience, training, research and insight. Our team of experts was chosen from corporate, financial, and educational institutions, as well as start-up entrepreneurs, to further add support and relevance to our training modules by addressing new issues in the workforce as highlighted in our websites and blogs.



benefits - CopyThis training will …

  • help you and your team adapt to an ever-changing diverse workplace.
  • demonstrate how to stage and present professional seminars and coursework.
  • give you access to the latest training and support on demand. Our Advice Line is a part of our “open door policy” set up to help address challenging situations as they occur, or just to brainstorm your new ideas.
  • continually expand your expertise by providing retreats and webinars for you to stay relevant and current.

Most importantly, you will teach others how to achieve their goals with more self-assurance, internal power, and fresh insights.


youchoose-for-web - CopyTraining options:

  • Train at our Phoenix,AZ, facility
  • Train at your facility (on-site at your convenience)
  • Train on your own (self-study version for experienced trainers)

You can attend the full six-day curriculum or arrange for a private session in your preferred subject matter within your timetable. As an added benefit, our modules can easily be incorporated into existing corporate training or classroom curriculum.


RTB Final LogoMission Statement

It is our mission at Global Protocol, Inc., to address current needs, set standards for new and emerging issues, and serve as a resource to individuals, corporations, educators, and the media. As a trainee, you will be part of this process.


Integrate SME Training into Your Coursework or Corporate Training.
Join Us and Make a Difference in the Lives You Touch!


2019 SME

Licensed Coursework Schedule

Sunday Reception and Overview | Monday to Friday Full-Day Training
Phoenix, Arizona

〈  〉 February 17th to February 22nd
〈  〉 April 28th to May 3rd
〈  〉 October 20th to  October 25th

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Visit Our Sister Websites
to learn about our seminars and workshops, be inspired by our blogs and media interviews. (GlobalBusinessProtocol.com is the official website of Global Protocol, Inc.) ArtOfProfessionalConnections.com
to learn about our book series and how to use them effectively. GloriaPetersen.com
to learn more about Gloria's journey, speaking style and topic range.
Past and Present Membership include:

Gloria Petersen SME
2415 East Camelback Esplanade
Suite 700
Phoenix, Arizona 85016 USA
Tel: 602-553-1046
Toll free: 844-991-2660
Email: gloria@gloriapetersen.com