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Become A Subject Matter Expert


Our classroom training model encourages interactions between trainers and trainees, engages interactive exercises, and offers support tutorials.


We support hands-on (in-person) instruction over virtual because it enables you to experience the learning. This is an important element when retaining what was learned. When hands-on is not an option for an instructor or topic, virtual is added in a blended learning format.




 • The training incorporates a self-discovery element on how to turn challenges into opportunities. A very important ability when faced with adversity!

• Experiential and reinforced learning utilizes visual, auditory, kinesthetic, and tutorial tools.





Our instructional design formula outlines the module components and demonstrates how they interact with each other.

This training can be easily adapted to any position (up and down the organizational chart) where social skills and procedure are paramount. You will take with you the foundation and framework to better prepare individuals for leadership and customer service roles. Your personality, experiences, and expertise will provide the balance. The training will . . .

• Help you and your team (or students) adapt to an ever-changing, diverse workplace.

• Serve as a perfect orientation module for new hires and staff updates.

• Give you access to the latest training and support on demand. Our Advice Line is a part of our open-door policy to help you address challenging situations as they occur, or just to brainstorm your new ideas.

• Encourage you to expand your expertise by providing retreats and webinars to stay relevant and current. The learning never ends and helps you enhance the expertise of others.

Whether preparing new graduates or updating your best practices training, our curriculum takes the soft skills of your students and/or staff to a higher professional level.

• They will present an authoritative image.

• They will acquire exceptional communication abilities.

• They will exemplify excellent leadership skills.

The knowledge gained is indispensable!

Most importantly, you will teach others how to achieve their goals with more new skill confidence and fresh insights.

Instruct by Telling
Practice by Doing

How the Learning is Organized

Trainees have an opportunity to socialize prior to training. The training opens with an introduction of trainees, a sharing of backgrounds, and training goals over tea/coffee, finger sandwiches, petite pastries, and/or sweets in a Power Tea environment.

Class Format:

• Overview of Module Components

• How to Deliver the Activities and Manage the Discussions

• Learning the Content and Utilizing the Script

• Instructions on Creating a Timeline and Customizing Segments of the Training

• Historical Overview of Business Attire, Etiquette and Protocol

• How to Use “The Art of Professional Connections” SME Module Components

• Summary and Review of Training

• Trainee Delivery of Assignment for Practice and Discussion

• Presentation Skill Tips and Ongoing Learning Resources

• Q&A Closing Summary and Review

• Certificates of Attainment

Small Class Size

Our Subject Matter Expert training is limited to a small classroom size to assure one-on-one experience and offsite learning opportunities. Furthermore, the pandemic has inspired more ways to deliver the training, which will be a combination of in-person and virtual learning.


Pre-Class “Warm Up” Study Guides

We want you to come to class mentally prepared and excited. A study guide will be mailed prior to your training and is a great way to learn what you do know and what you don’t know! Plus, the questions and exercises offer great insights into the learning. The study guide questions will serve as your knowledge foundation and framework.

Facilitator Guidebook … “Invaluable and Multipurpose!”

Although specifically designed for the Global Protocol Academy, this guide can be used to enhance a wide range of (other) classroom training modules. For example:

• Preparing for Your Role as Facilitator or Trainer

• Preparing for the Participants from Room Setup to Classroom Dynamics

• Preparing for the Presentation Delivery

• Utilizing the Playbook Script and Engaging Interactive Activities

• Preparing Timeline Worksheet Templates

The SME module guidebook will take the following three-part approach to the training:

Before Training: Create the Environment and Set the Mood

During Training
: Deliver Content and Engage Participants

After Training
: Debrief and Follow-Up

A variety of training tools to illustrate points, practice skill sets, and offer silent reflections are introduced, along with a matrix to help determine the best approach that coincides with your time frame training model.

Coursework Manual
This book-size manual is all-encompassing and serves as an invaluable resource for developing a commanding image, delivering confident interpersonal skills, and projecting an international persona that effectively crosses cultural barriers.

This manual is broken down into three parts:

     Part I: Professional Presence and Perception Management

     Part II: Business/Cultural Etiquette and Protocol

     Part III: Corporate and International Protocol

As you work with clients, you are encouraged to develop binders that serve as your history and “what worked; what didn’t work” resource.
Your coursework manual serves as the foundation to the subsequent playlist script modules.

Playlist Script Modules

All the work is done for you in this step-by-step process! The script utilizes learning icons that identify actions and visuals that keep the content on point. The facilitator script is divided into four categories.

• Seven Steps to Developing a Powerful Image and Interaction Foundation

• Five Paths to Successful Networking

• Nine Secrets for Productive Meetings Over Meals

• Ten Ways to Make Your Business Events Extraordinary

Once you work with the script, you are encouraged to deviate from it and present the content in the sequence that works best for you and your team.

Facilitator Activities and Visuals

The activities are designed to build confidence, reinforce the learning, and help move the knowledge from short term to long term memory. The trainee is encouraged to add their own personality and spin the to the activities and to be creative!
Participant Textbook and Workbook

Every effort is made to make the learning tangible! Having reference materials and taking notes does that. You will receive two plastic case binders containing your learning materials. The additional textbooks provided are published works in softcover and eBook formats. 

Click here for details on the textbook series

Flash Drive

Included is a flash drive that contains copies of the facilitator guide, playlist script, and participant workbook.

The training concludes with a debrief and practice to reinforce the learning followed by tips on designing customized classes with career development business builder guidelines. Then it’s graduation time!

BUILD your Image and Interpersonal Skills

MASTER new concepts

Then TEACH others