Meet our Graduates

corporate-training-digital-marketing-imageJoin our Team of Subject Matter Experts

Our graduates fall into the following categories:

Category #1: License is owned by the corporation
Category #2: License is owned by the educational institution
Category #3: License is owned by the individual


Licensees Trained in our “New” Playbook (script) Format
Category: Independent Contractors

Theresa Salameno (New Jersey)

Training goal: To expand on her etiquette and protocol knowledge and include more interactive workshops to the programs already offered by her company. Ultimate theme: To transition from youth dining programs to corporate etiquette and protocol offerings. Education:  Brooklands College (Weybridge, Surrey, UK) Career/Background: UK trained chef with degree in Hotel & Catering Administration, Founder and Director of Manners Matter LLC.


jackieh16Jacqueline M. Heyden (Chicago, IL)

Training goal: Add innovative workshops on personal enhancement and professionalism to her current consulting practice as a Wellness Advocate and expand on her expertise in the hospitality industry. Ultimate theme: Present seminars to build confidence through mastering the five styles of (cultural) dining decorum, primarily focused on the catering/restaurant industry. Facilitating development of a higher caliber of service staff, thus reducing turnover. In addition, provide workshops and private consulting for success-oriented individuals desiring to become their best professional selves. Education: Graduate of Northeastern Illinois University with a B.S. in Business Management. Career/Background: Administrative/Human Resource Manager at Hel’s Kitchen Catering in Northbrook, IL. Independent Practice: Wellness Advocate @ doTerra International – Chi Town Oils: Changing lives with Essential Oils.

2-meredithMeredith Shake Burrows (Spotsylvania, VA)

Training goal: Introduce new workshops on personal enhancement and professionalism to her signature line of government work at United States Department of Defense (DoD). Ultimate theme: Incorporate the skillsets acquired into a non-profit organization training program that helps women and youth overcome trauma and build resilience (despite conflict) beginning with the DC area as a co-op effort with Veronica Shake. Education: pending. Career/Background: Middle East Specialist, United States Department of Defense.


1-veronicaVeronica Shake (Pasadena, CA)

Training goal: Introduce new workshops on personal enhancement and professionalism to her current position in the medical industry. Ultimate theme: Incorporate the skillsets acquired into a non-profit organization training program that helps women and youth overcome trauma and build resilience (despite conflict) beginning with the DC area as a co-op effort with Meredith Shake-Burrows. Education: pending. Career/Background: Nursing.


Licensees Trained in our Original Curriculum
Category: Corporate

sany0119-copyAngora Properties | Patricia Andreu,  Corporate Coordinator and Liaison (Caguas, Puerto Rico)

Training Goal: Self-improvement; to polish my performance in the business environment and feel more comfortable in social interactions that are essential in my job. Ultimate Theme: Use training to better prepare new hires for hospitality industry. Education: Bachelor degree of Arts and Sciences, LYNN University. 


joanne506-copySt. Vincent Electricity Service, Ltd. | Joanne Richards, Executive Assistant to CEO (Kingstown, St. Vincent & The Grenadines, West Indies)

Training Goal: Learn skills that enhance the company image, general company deportment, and enhancement of social skills, charm, and savvy. Ultimate Theme: Organize and host overseas delegates and meetings, and improve general company etiquette. Education: BSc in Accounting; Diploma in business administration; Certificate in Secretarial Studies. 


karinaToyota Motor Sales | Karin Accomando, Associate Education & Development (Torrance, CA)

Training Goal: Add training elements to “The Toyota Way” Best Practices curriculum. Ultimate Theme: Prepare new hires for worldwide Toyota positions. Education: MBA, Pepperdine Graziadio School of Business and Management. BA, University of California. 



Category: Institutions (Education and Ministry)

lynne2ELMIRA COLLEGE | Lynne Diamond-Nigh, Ph.D. (Asheville, NC)

Training Goal: Incorporate academic-level business etiquette and protocol. Ultimate Theme: Coursework on etiquette, protocol, and civility. Education: Ph.D. Elmira College. Career/Background: Retired Professor, Elmira College (Multilingual: French and Spanish) 



angelaTHE RIVERSIDE CHURCH | Angela Gregory, Pastoral Events Coordinator (New York, New York)

Training Goal: Provide etiquette and protocol workshops for personnel when receiving high level dignitary visits. Ultimate Theme: Create a business etiquette program that can be marketed to June graduates in preparation for their first job interviews.



micheleTHE RIVERSIDE CHURCH | Michele Ivey (New York, New York)

Training Goal: Add training to her multicultural experience in the hospitality and entertainment industry, and leverage human differences into core assets. Ultimate Theme: Dedicated to domestic and global diversity worldwide to innovate, improve, empower, transform, and promote protocol and etiquette. Education: Bachelor of Arts Degree. Over twenty years of multicultural experience in the hospitality and entertainment industry. Career/Background: Multicultural experience in the hospitality and entertainment industries. Served as a corporate trainer, docent, linguist, dialect coach, distinguished artist, diplomatic liaison, and image consultant. (Multilingual: fluent in six languages), Note: Training originated with The Riverside Church. Currently operates as an independent contractor. 


Category: Independent Contractors

1-pamelaPamela Carlston (Carefree, AZ)

Training Goal: Personal Professional Enhancement. Ultimate Theme: Provide personal coaching to sports teams, events and groups. Education: Saint Mary’s College (paralegal degree). Career/Background: Licensed Real Estate Associate. 


trandaTranda Covington (Schaumburg, IL)

Training Goal: Enrich others with personal assets and skills that they can use for a lifetime. Ultimate Theme: Continue work as founder of a program targeted towards teenage girls dealing with self-esteem, social etiquette, presentation skills, and business etiquette uncertainties. Plus, any personal enhancement skillset not taught in the classroom. Education: MBA in Marketing and E-commerce, Loyola University. Project Management Certificate, George Washington University. Career/Background: Business Process Assurance Program Manager, Motorola; Consultant for Motorola Mobility. (Multilingual: Spanish)


lisajLisa James (Trinidad and Tobago, West Indies)                                          

Training Goal: To enhance and expand on existing image, etiquette, and protocol materials. Ultimate Theme: Provide corporate training, image consulting, and executive coaching to clientele throughout the Caribbean. Education: B.A. degree in sociology, psychology, and linguistics from the University of the West Indies. MSc. degree in Organizational Transformation & Leadership. Certified User of the Myers Briggs Type Indicator. Career/Background: Management Consultant offering corporate training and coaching in image management, etiquette and protocol, human resource management, organization development, and quality management.


stephanieStephanie Malveaux (San Francisco, CA)

Training Goal: Add professional presence, business etiquette and international protocol to her current career as an IT professional. Ultimate Theme: Empower inner-city women and mentor youth through image consulting, career coaching, and social graces. Education: Doctorate, Walden University. MBA, Organizational Change and Development, Regent University. Career/Background: Global Sourcing Manager, Stryker. Procurement Professional with Hewlett-Packard.


lynetteottoLynette J. Otto (Indianapolis, IN)

Training Goal: To use her expert status to develop custom programs for new board members and executives. Ultimate Theme: Working directly with the Board of Managers and Executives of United States companies. Education: M. A. Leadership Development, Saint Mary-of-the-Woods College. B. A. Applied Sociology, Lewis University. Alumnus of Kellogg Management Institute, Northwestern University. Career/Background: Research driven compliance analyst specialist.


patriciaq-2005Patricia Quintal (Red Bluff, CA)

Training Goal: To enhance my current etiquette consulting firm. To help train new ministers and missionaries in seminaries and Bible colleges in etiquette and protocol. Ultimate Theme: To instruct business professionals in international protocol and business etiquette, train new ministers and missionaries in seminaries and Bible colleges, and provide etiquette training for the disabled and in the field of medicine. Education: Bachelor of Arts in History and Philosophy. Career/Background: Private school teacher. Also, worked in hospitality industry, and fashion industry.


simiSimi Ranajee, Ph.D. (Sarasota, FL)

Training Goal: Provide professional presence, business etiquette, and protocol programs to education institutions and corporations. Ultimate Theme: Enhance current position in health care industry. Education/ Career: Ph.D. Commonwealth University. Bachelor of Science degree in Marketing and Finance, University of Illinois-Champaign/Urbana. Masters of Arts degree in business administration, Loyola University. Licensed Finishing School Instructor. Career/Background: Senior Vice President, Health Strategy and Communications. Barbizon Modeling School. Former Miss India Worldwide (1990).


judithrJudith Rasband (Provo, Utah)

Training Goal: Add business etiquette and protocol to current curriculum at Conselle Institute of Image Management. Ultimate Theme: Enhance Conselle’s dining etiquette program. Education: MS degree in the artistic, social, and psychological aspects of dress and image. Career/Background: Director of the Conselle Institute of Image Management.



jackies16Jackie Sanborn (Fullerton, California)

Training Goal: Develop business etiquette and protocol curriculum for Fullerton College. Ultimate Theme: Provide social skills training for youth. Education: BA degree California State University. Career/Background: Adjunct faculty member, Fullerton College.




joy-1203Dr. Suh, Myung Sun-Joy (Seoul, South Korea)

Training Goal: Adapt training for Service Industry Instruction (hotel, airline, convention center organization, leadership and relationship, etc.). Ultimate Theme: Write a textbook on Service Manner. Education: Ph.D. Tamna University. Career/Background: Consultant for Human Resource Management and Development for small and medium size enterprises. Professor at Tamna University, Department of Tourism (South Korea). Company name: Image Management Consulting (CI-PI-CS-HR).


annetaDr. Anna Muy-Hour Tea (Hong Kong and Singapore, China)

Training Goal: Target Asian professionals (from any industry) that have little or no experience with western culture, and want to do business with western culture. Ultimate Theme: To leverage my cross-cultural background and industry experience by adding an American element to complete my diverse background and experience. Education: Ph.D., Vienna University of Economics and Business, Jiangxi University of Finance and Economics. Master in Economics. Career/Background: Deputy Executive Director, Hong Kong German Chamber of Commerce. Consultant, Accenture.


Contact us if you would like to reach any of our graduates.
We will do our best to bring you together.

♦ ♦ ♦

There are additional graduates we would like to include here, but currently are awaiting updated information. If you are a graduate and not listed, kindly contact with us so you can be included.





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