This training is not just about principles; nor is it just about rules.
The training takes a principles with rules approach combined with a “town hall” attitude.
Global Protocol Academy Facilitator Training Program was a worthy and valuable investment, both professionally and personally. Gloria Petersen is energy personified; she is a guru of professional protocol and dining etiquette!
Training sessions are packed with the most current information and newly-accepted trends, as well as their historical evolution. From learning how to properly and confidently “work” a room at networking events and planning successful business and social events, to how to recognize table settings and choose the right utensils for each course, Gloria covers it all and makes it easy for her trainees to take it all with them by providing easy-to-follow guidebooks, slideshows and handout materials.
In this environment of increasingly individualistic societies, this training is a must for those who wish to bring a higher level of consideration and decorum to our world.
Archived Testimonials (original training format)
Paralegal Degree, St. Mary’s College | Licensed Real Estate Associate
The focus of my company, Savior Faire Consulting, is to enhance the professional through knowledge and personal attention to detail. I know have the training that I needed to accomplish this goal.
Tranda Covington, MBA
The Global Protocol certification program prepares you to present etiquette techniques, whether it is in the college setting or in the corporate setting. My clients cannot believe that I had only been presenting etiquette classes for a few months due to my knowledge of the industry. Gloria is not just a professor but she is also an excellent mentor in the industry. She has been a wealth of knowledge and a great resource in building my business.
Lynne Diamond-Nigh, Ph.D.,
Taking Gloria’s course truly changed my life. My paternal grandmother taught me about etiquette when I was very young and my interest has remained through all these years, including my love for books and movies (especially Gigi!) that have some connection with it. The course itself covered a vast amount of material, but what is just as impressive is the collection of Gloria’s ideas. Personally, I found that after the course I was able to mix and mingle in situations where previously my shyness would have made it extremely uncomfortable. I am now much more extroverted and willing—even eager—to find new groups and organizations with which I can connect. On a professional level, the course has enabled me to integrate a longstanding love with my profession as a professor of Romance Languages at Elmira College. Gloria herself is a delight to be with: congenial, amusing, knowledgeable and extraordinarily organized. I cannot say how grateful I am for this experience.
Riverside Church | Coordinator of Weddings and Liturgical Services
My protocol work at the church has included the receiving of such dignitaries as HRH King Abdullah of Jordan, Former Secretary General Kofi Annan, his Holiness the Dalai Lama, various Senators, Congressmen, Labor Leaders, and many celebrities. My position also includes coordinating the logistics for ecumenical worship events, something that Riverside Church is quite famous for. Gloria’s training adds more confidence to what I can accomplish at Riverside.
Bachelor of Arts degree (knowledge of six languages)
The Global Protocol training adds more dimensions to my twenty years of multicultural experience in the hospitality and entertainment industry. Committed to domestic and global diversity, I will add this knowledge to my work throughout the United States, Brazil, South Africa, Korea, Europe, and Australia to innovate, improve, empower, transform, and promote protocol and etiquette.
Lisa James, MSc
Organizational Transformation & Leadership
“Chock-full of information” is how I would best describe this wonderful program. In addition to the wealth of materials shared during the course, Gloria is the consummate facilitator and is extremely generous with regard to imparting from her fund of knowledge, tools and resources. I’ve certainly been enriched by the entire experience, and recommend it without reservation to other professionals. I must say that I feel extremely privileged as a Global Protocol trainee to have you keep on maximizing the return on our investment in your course. In some respects, this relationship feels like “the gift that keeps on giving.” Thanks again for demonstrating such commitment to your trainees.
Stephanie Malveaux, MBA
Organizational Change and Development.
It has been such a pleasure spending time training with you. My appreciation goes beyond what I can express in words. Your passion for this industry is contagious, and I hope to deliver with the same focus and intent that you present. Thank you for providing a new beginning to making a positive and healthy impact on society.
Lynette J. Otto, MBA
Lewis University | St. Mary-of-the-Woods College | Kellogg Management Institute
My first inspiration to take the Global Protocol training came while preparing board meetings in the U.S., The Netherlands and France for Navigation Technology an IL based company. Protocol, etiquette and professional presence are so important in Europe and different from what I had experienced in the U.S. While at Orbitz, I worked with very influential executives from the airline industry. These individuals had very specific expectations regarding seating arrangements, menus, dress, and general atmosphere for the dinners and meetings held for the board. My position at Ygomi LLC strengthened my desire to learn as much as possible and to be able to teach others. My Global Protocol training now allows me to train new executives in my current employment situation and refine my skills to teach as an independent contractor.
Simi Ranajee, Ph.D.
University of Illinois | Loyola University | Commonwealth University
As a licensed finishing school instructor by the Illinois Board of Education through Barbizon Modeling School and first Miss India Worldwide in 1990, my Global Protocol training gives me the certification needed to enhance my current profession and pursue a career as a business etiquette and protocol consultant.
Director, Conselle Institute of Image Management
I often received requests for etiquette and protocol training (especially dining etiquette). The Global Protocol training has helped me add another dimension to my class offerings.
Jackie Sanborn, MBA
California State University | Fullerton College (Adjunct Faculty)
I could write pages on what I learned from you, and have! I loved walking in each morning to a new session. They were always interesting, motivating, inspiring, but most of all, you made them fun. I appreciated that you were organized and ready to go, and your smile never faltered. You made the entire experience positive and your enthusiasm was contagious. I couldn’t wait to get back and start putting what I’d learned into action in the classroom. It’s been a win-win for everyone. You’re the best and tops in your field.
Dr. Suh Myung Sun-Joy
Assistant Professor, Department of Tourism | Tamna University, South Korea
Taking part in your Certification Program has been a wonderful opportunity to improve my business communication skills. The contents of your course are extremely useful and easily adaptable to real business settings. I find your protocol and etiquette materials a step ahead of the competition in both content and focus, and I plan to share what I’ve learned and help others enjoy a prosperous and successful career.
Author | Etiquette and Protocol Maven
A Comment from My Mentor, the late Letitia Baldrige:
Gloria, you are the best organized person I know in this world! I think you know how much I admire what you are doing. I am a fan!
Click here to learn more about our graduates.