Day 1: Coursework Briefing

businesstea W e l c o m e 
Afternoon “Power” Tea

The trainees have an opportunity to socialize prior to training.

This session opens with an introduction of trainees, and a sharing of background and training goals over coffee or tea, finger sandwiches, petite pastries, and sweets. Then learning begins with an overview of the training materials and synopsis of the American business culture.

studyguide1Study Guide Discussion

Review of Study Guide I and Study Guide II, these are mailed to trainees one month before class as part of their preparation.

Distribution of Facilitator Preparation Guidebook

The Subject Matter Expert (SME) Facilitator Guide is an easy-to-follow step-by-step guidebook that helps you design and deliver your program. The advantage of this guidebook is its adaptability to be used for any type of training (outside the Global Protocol materials).

facilitatorPart I: How to Use Your Facilitator Prep Guide

  • Building a Strong Training Foundation
  • Your Role as a Facilitator
  • Module Package

Part II: Preparing for the Participants

  • Registration, Preparation, and Enrollment Checklist
  • Room Setup, Equipment, and Supplies Checklist
  • Preparing and Engaging Your Participants
  • Image, Presentation, and Classroom Dynamics
  • Learning Strategies
  • Concluding the Training

Part III: Preparing for the Presentation Delivery

  • Introduction to the Facilitator Classroom Script
  • Class Textbook Topics and Subtopics
  • Matrix
  • Sample Facilitator Script
  • Sample Agenda and TimeLine (or Lesson Plan)
  • Action Icons

Introduction to Professional Presence,
Business Etiquette, and  proeti Protocol

Know the Basics! Personalize! Secure your Career!

As you encounter different kinds of situations and adjust to different roles, you will need a set of guidelines to fall back on. Your ultimate success will hinge on your ability to maintain control and put others at ease. This session opens with a U.S. historical briefing, progressing to international protocol and cultural nuances. Learn it first; then share your knowledge. Plus, you will come across participants who will disagree with a rule or teaching. Knowing our historical roots will help you guide their thinking.

Your class manual covers corporate hierarchy  management styles  industry terms  elements of perception and charismatic connections  meeting protocol  telecommunications  civility and diplomacy ethics and integrity  international protocol perceptions and misconceptions  order of precedence, plus much more.

The professional presence, business etiquette and protocol rules or guidelines are also woven into each of the four training modules as they apply to each topic or subject matter.



At the close of the Day One session participants are given their Day two materials:


 Seven Steps to Impressive Greetings and
Confident Interactions

Module 1:  Œ Binder 1 of 2 |  Binder 2 of 2
Next training: 2018 to be posted soon

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Past and Present Membership include:

Global Protocol, Inc.
2415 East Camelback Esplanade
Suite 700
Phoenix, Arizona 85016 USA
Tel: 602-553-1046
Toll free: 866-991-2660

Global Protocol Academy,
a division of
Global Protocol, Inc.,
identifies our Subject Matter Expert (SME) train-the-trainer coursework.

The trademark
"Global Protocol"
is registered in the
United States
and Canada Patent
and Trademark Offices.